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Keeps cutting off

Shannonange01
Local Performer

For like the past like month my pandora keeps randomly cutting off on me & idk why. I've looked at all the settings & I cant figure it out. It will play a song like half way through & then cut off & I have to go back into the app to turn it back on. Please help me I love my music & this is killin me!!! 😞

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3 Replies

AdamPandora
Moderator
Moderator

@Shannonange01 Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Inscape
Local Performer

MAC desk top 2008, no error messages, screen stays the same

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AdamPandora
Moderator
Moderator

@Inscape Could you tell me a bit more about what is happening?

To clarify, when you are listening to one of your stations, does the music randomly pause on its own? Or does the timer on the now playing screen still appear to be moving, but there is just no sound?

Additionally, if you are on a computer, are you listening from:

    • Our website, or the desktop app? If you're listening from our website, what browser are you using?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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